How you talk to your doctor impacts their response

The article focused on how electronic patient portals are used for patients to communicate with doctors, and the importance of writing style in increasing the chances of receiving a response from the doctor. The study showed that messages that begin with greetings and respect, include expressive punctuation, convey positive feelings, and are detailed and clear are more likely to receive a quick reply from the doctor. Additionally, writing methods significantly influence interaction, as the variation in responses is related to patients' communication styles. The article also addresses challenges related to the workload and fatigue faced by doctors due to the large volume of messages, recommends not using the portal in emergencies, and notes that interaction through messages is affected by the message content and length. This underscores the need to train patients in effective communication with doctors through digital platforms.

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