Amazon restricts US court access

Amazon has reinstated its mandatory arbitration policy for its customers in the United States, acknowledging restrictions on their ability to file class action lawsuits in courts. These changes took effect immediately, and customers agree to the terms simply by continuing to use the company's services, effectively eliminating the option to pursue collective legal claims through courts. This follows Amazon's previous attempt to eliminate mandatory arbitration five years ago, due to the high costs associated with individual cases. The company estimated that around 75,000 arbitration claims from its customers were filed against it in 2021, particularly concerning the Alexa service. Under the new terms, experiencing 25 or more arbitration cases within a six-month period is considered a "class arbitration," which will be handled through batches of at least 25 cases. This move reduces reliance on courtroom litigation.

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