Public Security Improves Emergency Services for Deaf with Deaf JO 114
The Public Security Directorate enhances its services for individuals with hearing disabilities through the "Som 114" application, which enables them to communicate directly with the main operations center (911) using sign language, around the clock. Since the app's launch in 2014 and its continuous development, the service has received over 20,600 calls to date, with approximately 6,618 handled in the field, focusing heavily on emergency cases, cybercrimes, and traffic accidents. The percentage of reports requiring security or medical intervention ranges between 32% and 34%. The effort also includes translating security issues and publications into sign language. The project received first place globally in the "Project Zero" awards in 2016.
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