8 Hrs
Source:
اقتصاد سكاي نيوز عربية
Emirati leadership in digital government efficiency
The results of the "Customer Opinions Survey on the Digital Government 2026" report indicate that the United Arab Emirates leads globally in customer satisfaction with digital government services, reaching 89%. The country also ranks first in the utilization of these services, with a usage rate of 53%. This progress is the result of ongoing development strategies based on redesigning services according to customer needs, investing in digital infrastructure and national competencies, with a focus on integrating artificial intelligence technologies. The UAE plans to announce a major transformation in the way government services are delivered in November, emphasizing the shift toward smarter, more proactive, and user-friendly digital services. Officials confirm that this success reflects the leadership’s vision to create a pioneering government that focuses on the human element and improves quality of life, leveraging technology to enhance efficiency and trust in government services.
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