Emirati Leadership in Digital Services

The results of the "2026 Digital Government Customer Satisfaction Survey" report show that the UAE leads the world in citizen satisfaction with digital government services, with a rate of 89%, and in the use of digital services, with 53%. This achievement is the result of continuous development of the service ecosystem, based on redesigning services according to user needs and investing in digital infrastructure and advanced technologies. The UAE plans to announce in November the most significant changes in the shape and delivery of government services, focusing on artificial intelligence applications to provide smarter, more proactive, and user-friendly services, with 82% of citizens using AI weekly. This progress reflects the country’s commitment to building a human-centered government model that enhances quality of life and aims to establish the UAE’s position as a global leader in innovation and digital services.

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