AI spoiling time-saving promises

The article discusses how the adoption of AI tools like ChatGPT has led to a surge in complaints and requests to government agencies and public services. Rather than streamlining operations or saving money, AI has increased the volume of spam, false claims, and unhelpful responses, burdening human officials and complicating processes such as legal cases and public consultations. The piece warns that widespread AI use may create bottlenecks and emphasizes the need for effective filtering systems, while highlighting the challenges of maintaining human oversight amid rising machine-generated content.

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