BT faces criticism over broadband suspensions amid landline transition

BT has been accused of pressuring customers to upgrade from copper landlines to digital voice services before the upcoming January deadline. Despite efforts to inform customers, about 1.3 million lines remain unconverted, with some reports of service interruptions to compel upgrades. Vulnerable groups, including the elderly and those relying on telecare services, are a primary concern as industry efforts continue to meet the deadline.

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