Contacts for struggling student loan payers
Borrowers struggling to make federal student loan payments are advised to contact their loan servicer early to discuss repayment options, deferment, or forbearance before missing payments. Main servicers include Edfinancial, MOHELA, Aidvantage, and Nelnet, and borrowers can find their servicer through their StudentAid.gov account or by calling the Federal Student Aid Information Center. For loans already in default, borrowers should engage with the Default Resolution Group or the Federal Student Aid Ombudsman to resolve issues and avoid further consequences.
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