Car rental claims I was no-show, losing £185

A traveler who prepaid for a car rental at Heathrow faced issues when a severe flight delay caused the rental company to mark her as a "no-show" and rehire the vehicle. Despite providing flight details, she was charged twice for an upgraded car and not refunded the original fee. The car hire firm later issued a goodwill refund for the initial rental, upgrade, and insurance costs after her complaint.

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