Metro Bank Customer Seeks £14,000 Refund Over AI Fraud

A Metro Bank customer lost over £14,000 after fraudsters used his bank card linked to an AI chatbot account to make unauthorized purchases of credits for the Claude platform. Despite the bank’s efforts to block transactions, many fraudulent payments were processed before the account was fully frozen. The bank has refunded the customer temporarily while seeking a chargeback from Anthropic, the AI company, which has denied system breaches and banned the offender. The customer plans to escalate the issue to the Financial Ombudsman Service.

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