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المصدر: The Guardian
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Virgin Media was fined a record £28 million by Ofcom for repeatedly obstructing customer contract cancellations through tactics like call-dropping and long holds. Despite strengthened UK consumer laws regulating practices such as subscription traps and drip pricing, enforcement largely targets large companies, leaving consumers on the high street vulnerable. Local authority trading standards have been weakened, reducing effective enforcement against rogue traders, which highlights the need for greater local responsibility and stronger political messaging to improve consumer protections.
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