EasyJet Holidays’ ‘spa’ resort lacked an on-site spa or gym

A couple booked a week at Vasia Sea Retreat in Greece through EasyJet Holidays, expecting on-site spa and gym facilities. Upon arrival, they discovered these amenities were located at a sister hotel, which was closed for refurbishment, and accepted only limited alternatives at other hotels a round trip away. EasyJet advertised the facilities falsely and offered minimal compensation after the couple complained, citing a breach of contract and loss of enjoyment.

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