UAE Tops Global in Digital Services

The United Arab Emirates ranks worldwide in citizen satisfaction with digital government services, receiving a high rating from 89% of citizens and residents. It also holds the first position with a digital service usage rate of 53%. This progress reflects the country's efforts to develop its service ecosystem through redesigning services to meet user needs, investing in digital infrastructure and national expertise, and focusing on transitioning toward smarter, more proactive services using artificial intelligence technologies. The UAE government sector plans to announce significant changes in the way services are delivered to the public in November to enhance the digital experience for users. Officials also emphasize ongoing efforts to provide high-quality, human-centered services that promote the country’s global leadership in this field.

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