DEWA boosts AI in energy and water

Dubai Electricity and Water Authority (DEWA) is striving to enhance its operations and services through the adoption of artificial intelligence, aiming to improve network efficiency, increase service reliability, and reduce operational costs. Under its strategy to transform into an AI-driven organization, the authority employs advanced models such as "Agentic AI" and predictive analytics systems, resulting in global standards of efficiency—such as reducing electricity network losses to 2.0% and water network losses to 4.4%. Additionally, the authority leverages artificial intelligence to analyze over 15 million data points daily, accelerate fault response times, enhance asset management, and deliver an exceptional customer experience. It also adopts cutting-edge technologies like digital twins and Google's "NotebookLM," alongside launching its virtual employee "Rumas," who has answered more than 13 million inquiries since 2017.

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