AJEX and iMile Lead in Customer Satisfaction

The performance results of parcel delivery companies in Saudi Arabia during the second quarter of 2026 showed variability in the number of complaints escalated to the General Authority of Transport. AJEX and iMile each recorded one complaint, while DHL and NAQEL each reported two complaints. In contrast, FedEx and UPS had the highest number of complaints, with 14 and 16 respectively. This performance reflects differing levels of service and delivery quality among the companies. The Authority emphasized that complaints generally concern cases not being resolved within the specified timeframe. The complaint process begins with the customer contacting the company, and if unresolved, the complaint is then escalated to the Authority.

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