New flight attendant ranking faces turbulence in California

American Airlines has introduced a new employee scoring system called Me@Work, which tracks flight attendants' performance based on passenger reviews, operational metrics, and activity on platforms like Microsoft Teams. The system, launched in April, raises concerns among flight attendants and the union about workplace surveillance and the lack of transparency, especially under California privacy laws. Critics argue that many of the metrics used are influenced by factors outside employees' control, and they seek greater rights to review, challenge, or correct their data. The controversy highlights tensions between the airline’s data monitoring practices and California’s strong privacy protections for employees.

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