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المصدر:
The Boston Globe
The Boston Globe
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جاهز للتشغيل
The article discusses how AI chatbots are transforming consumer complaints by making it easier and faster for people to voice grievances against companies and institutions. As complaints increase, businesses are increasingly deploying automated responses, leading to a cycle of consumer frustration and corporate defense. This escalation risks overwhelming customer service systems, raising concerns about accountability and the impact on democratic processes.
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