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المصدر: Los Angeles Times
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Delta Air Lines CEO Ed Bastian stated that travelers prioritize the comfort of their seats over additional perks like lounge access, prompting the airline to introduce lower-priced, stripped-down premium options across its products. This strategy involves offering similar onboard service with fewer benefits, such as limited lounge access and restrictions on changes, to appeal to price-conscious customers while maintaining premium pricing for business and corporate travelers. Despite increasing investments in luxurious lounges, Delta is focusing on simplifying its fare structure to adapt to changing consumer preferences and competition.
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